Archive for June, 2008
explain why you think government may get involved in training for hotel personnel?
Sunday, June 29th, 2008Should USA military personal be prosecuted for killing people during war ?
Tuesday, June 24th, 2008Does the military take in account the fear, adrenalin and reactions of trained military personnel when charging them with a crime?
Elmer
The “Clean” Spoon?
Wednesday, June 18th, 2008A lesson on how consultants can make a difference in an organization.
Last week, we took some friends to a new restaurant, “Steve’s Place,” and noticed that the waiter who took our order carried a spoon in his shirt pocket.
It seemed a little strange. When the busboy brought our water and utensils, I observed that he also had a spoon in his shirt pocket.
Then I looked around and saw that all the staff had spoons in their pockets. When the waiter came back to serve our soup I inquired, “Why the spoon?”
“Well, “he explained, “the restaurant’s owner hired Andersen Consulting to revamp all of our processes. After several months of analysis, they concluded that the spoon was the most frequently dropped utensil. It represents a drop frequency of approximately 3 spoons per table per hour. If our personnel are better prepared, we can reduce the number of trips back to the kitchen and save 15 man-hours per shift.”
As luck would have it, I dropped my spoon and he replaced it with his spare. “I’ll get another spoon next time I go to the kitchen instead of making an extra trip to get it right now.” I was impressed.
I also noticed that there was a string hanging out of the waiter’s fly.
Looking around, I saw that all of the waiters had the same string hanging from their flies. So, before he walked off, I asked the waiter, “Excuse me, but can you tell me why you have that string right there?”
“Oh, certainly!” Then he lowered his voice. “Not everyone is so observant. That consulting firm I mentioned also learned that we can save time in the restroom.
By tying this string to the tip of our you-know-what, we can pull it out without touching it and eliminate the need to wash our hands, shortening the time spent in the restroom by 76.39%.
I asked quietly, “After you get it out, how do you put it back?”
“Well,” he whispered, “I don’t know about the others, but I use the spoon.”
Jerome
Spoons in your pocket?
Sunday, June 15th, 2008Last week I took some friends out to a restaurant, and noticed that the waiter who took our order carried a spoon in his shirt pocket. It seemed a little strange, but I ignored it. However, when the busboy brought out water and utensils, I noticed he also had a spoon in his shirt pocket. I then looked around the room and saw that all the waitpersons had a spoon in their pocket. When the waiter came back to check on our order I asked: ”Why the spoon?” ”Well,” he explained, ”the restaurant’s owners hired Andersen Consulting, experts in efficiency, in order to revamp all our processes. After several months of statistical analysis, they concluded that customers drop their spoons 73.84% more often than any other utensil. This represents a drop frequency of approximately 3 spoons per table per hour. If our personnel are prepared to deal with that contingency, we can reduce the number of trips back to the kitchen and save 1.5 man-hours per shift.”
As we finished talking, a metallic sound was heard from behind me. Quickly, the waiter replaced the dropped spoon with the one in his pocket and said: ”I’ll get another spoon next time I go to the kitchen instead of making an extra trip to get it right now.” I was rather impressed. The waiter continued taking our order and while my guests ordered, I continued to look around. I then noticed that there was a very thin string hanging out of the waiter’s fly. Looking around, I noticed that all the waiters had the same string hanging from their fly. My curiosity got the better of me and before he walked off, I asked the waiter: ”Excuse me, but can you tell me why you have that string right there?” ”Oh, certainly!” he answered, lowering his voice. ”Not everyone is as observant as you. That consulting firm I mentioned, also found out that we can save time in the restroom.” ”How so?”
”See,” he continued, ”by tying this string to the tip of …you know… we can pull it out over the urinal without touching it and that way eliminate the need to wash the hands, shortening the time spent in the restroom by 76.39 percent” ”Okay, that makes sense, but… if the string helps you get it out, how do you put it back in?” ”Well,” he whispered, lowering his voice even further, ”I don’t know about the others, but I use the spoon.”
Leslie
Why do people buy fireworks when they can see better ones for free?
Thursday, June 12th, 2008It amazes me that someone would spend money to burn up pieces of paper filled with gunpowder. It is very unsafe and often illegal. There are numerous firework shows done by professionals or at least trained personnel that one can attend for free.
Melinda
beware: this is a scam ( they send these through email)?
Monday, June 2nd, 2008Internet predators are on the loose…dont be a victim…be aware! consult your firends, family about anything your in doubt…Prevention is better than cure…PASS THIS ON..you can also check this on fraudwatchers.org
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Human Resources Case Studies HELP?
Monday, June 2nd, 2008Ok, I need your help. I am running out of time I have not sleep yet. I need to pass this paper in 2 hours. I could not make it. Hope you can help me. It will be very much appreciated. Thank you.
1.The President/owner of a company was so disgusted over the unreasonable demands of the union. He was also incensed by the arrogant behavior of the union officers. A day before the start of the CBA negotiations, without consulting his Board of Directors, he decided to lockout all employees, close shop, stop the entire business operations of the company. Is the lockout legal or illegal? Why?
2.After 4 months of negotiations, the union declared a deadlock and filed a notice of strike. On the 16th day from filing of the notice, the union submitted to the general membership for secret balloting its intention to strike. Seeing the clear mandate of the members, the union struck on the 18th day from date of filing of the notice to strike. Is the strike legal or illegal? Why?
3.Your company has a limited budget allotment for a computerized human resource information system. It will be conducted in phases, and the budget is good for only one module for this year. You have been asked to recommend to the Executive Committee which of the following modules will be targeted first:
a.Personnel Management Module
b.Benefits Module
c.Recruitment Module
d.Training Module
e.Performance Management and Administration Module
f.Medical Information/Wellness Module
g.Time and Attendance Module
h.Safety Management Module
4.The Executive Committee of your company has, for the first time, scheduled a strategic planning workshop that will be done for a full three-day period. As the head of the Human Resources Management function, you are asked to help design and facilitate the workshop. You have two months preparation time and have the liberty to hire an external consultant to assist you. Your initial draft of the three-day workshop outline is due for presentation.
5.In your call center company, you are asked to jointly prepare the development plan of a Customer Relations Officer for three competencies listed in Competency Framework at Work. Work with another colleague and develop an extensive definition of the competency, behavioral indicators, and suggestive developmental activities for any one of the following competencies:
a.Innovative and resourceful
b.Open
c.Proactive
d.Rational/reasonable
e.Self-directed
f.Integrity
g.Patient
h.Quality conscious
i.Self-confident
j.Team-oriented
Johnny








