Danielle B asked:
I am working on a training session for frontline financial aid office personnel and want to hear what you think about customer service in financial aid. Is it good? Why? Is it bad? Why?
Edgar
I am working on a training session for frontline financial aid office personnel and want to hear what you think about customer service in financial aid. Is it good? Why? Is it bad? Why?
Edgar
Tags: Financial Aid Office, Office Customer, Training Session
Gilbert
HORRIBLE!!! well my experience was very bad. my fin aid officer was a *****. i went to her to tell her that i needed a special circumstance request form and told her my situation and she actually told me to mky face that she though i was lying then when i argued with her about it she told me some names of some papers that i needed o get before i could get it done when i went to the place to get the papers they told me that those papers dont even exist so i called her back and she told me a diff name and it was a lie to so i called this lady back 3 times left messages and she never returned my calls then the deadline passes that she told me so i gave up!!! i was denied for a pell grant b/c they said i could contribute 1000 a sem. to my tuition when i dont even have a job and my parents could give 3000 and my dad got hurt on the job and cant work any more and dosnt get any money we are in the middle of a law suit and the lady told me i was a lair yea that was my bad experience please teach these people to have more compassion not every one is a lair
Carl
I have been treated very poorly by the financial aid customer service staff. It’s hard to get thru her. After the hard times that this person gave me, I just ask to see a financial aid staff/specialist. She tries to give me a hard time but I simply remain calm and say please several times. After I pass her “test” or whatever is called…then it’s fine. I heard from other fellow students that that lady is always in a bad mood. I really don’t know what her issue is. Though, she shouldn’t treat students bad for the simple issue of the need in financial assistance in order to pursue a career.
Amanda
I have been very lucky compared to the last two answers. I go to a community college and have had the absolute best customer service from financial aid. It has even been better service than WalMart. My financial aid office has caring people who take the time to get to know you as a person and your financial situation and they work as hard as possible (even with overtime) to make the most benefits for you. They encourage students to apply for all that they may be able to get and to stay in school and to impower them. The financial office has been awesome and I can’t think of one negative about them ever since I started.
Karl
Oh it *****!! I deal with ppl who are obviously NOT happy with there jobs, and they will tell you anything to get you out of there face so they can go back to gossiping and eating….
God forbid you should follow up with a phone call and say thank you for the assistance, and ask when one should come back in, they treat it like it’s out of there job description…
At COD, some of the financial aid “customer service reps” are rude, short tempered, and do not work on behalf of helping a student get all possible aid to them.. I HAVE HAD to do everything myself. I am NOT complaining, I can now help someone else who may have a question.
It just bothers me how ppl can be so rude when they are put into a position to help others Shame on them!